Friday, 5 October 2012

Mystery Shopper Test - interesting results!

Healthwatch conducted its first mystery shopper test today, testing out local services and how easy it is to get information.  The full results will be published soon!

Each shopper had two made up scenarios that they had to test out.  Some involved calling up local services and some were internet based.  In each case the group were trying to see how easy it is to get the information they required.

Each of the mystery shoppers were given £5 in high street vouchers for taking part.

Full results to follow soon.

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